Guest Services (Disneyland Resort)

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Disneyland Resort > Guest Services

There are a variety of services and amenities available to guests at the Disneyland Resort.

Contents

ATMs

There are several Chase ATMs located around the Disneyland Resort.

NOTE: Disney's CHASE ATMs charge a $2.00 convenience fee for all withdrawls except for those made from a CHASE debit card.

ATM Locations
Disneyland Park:

Disney California Adventure Park:

Downtown Disney District:

Other

Automotive Services

Disney offers three complimentary services provided by AAA for guests having car troubles. You do not have to be a AAA member to receive these free services.

  • Free Towing to an automotive service center that is within a 3-mile radius of the Resort.
  • Lockout Services for keys locked inside of a vehicle.
  • Flat-tire service to help change to a spare.

Disney does not provide battery jump-starts or other types of car service but they will help arrange these services with a nearby service center at your own personal cost.

Baby Center / Lost Children

Lost Children shares the same space with the Baby Center. Children who are lost are taken here to be reconnected with their groups.

The Baby Centers at the Disneyland Resort also feature several comfortable chairs for nursing. There are private nursing booths as well.

Comfortable changing tables are also available here as well as option to purchase additional diapers, wipes, and formula. A microwave is also available for warming up food or forumla.

Disneyland Park:

  • The end of Main Street, U.S.A., next to First Aid.


Disney California Adventure Park:

  • Next to the Mission Tortilla Factory in the Pacific Wharf.


Downtown Disney District:

  • No Baby Center. Lost Children found in the Downtown Disney District are taken to the location in Disneyland Park.

Child Swap

The Child Swap program is in place on attractions that have height restrictions for families with little ones who might not be tall enough to get on all the attractions. Child Swap allows everyone in a party to ride an attraction.

Simply request a Child Swap pass at the attraction entrance. One person in the party waits with the child while the rest of the party gets in line for the attraction.

Once the party returns, the pass can then be given to the person with the child. This person can then get on the attraction with a minimal wait (usually by entering through Fastpass line with their Child Swap passs.) The Child Swap pass is good for two people so one person in the party can actually ride twice!

Dietary Restrictions

Disneyland Resort is committed to providing food options for those with various types of dietary restrictions including Kosher meals and allergy-sensitive meals.

Disney Dollars

The official currency of the Disney Parks features familiar dollars with familiar Disney faces. Every few years the designs change making this currency a collectible, too!

You can find basic banking services such as foreign currency exchange at City Hall in Disneyland Park or Guest Services at Disney California Adventure.

FastPass

Disney's free "Hold Your Place in Line" system that lets you grab a voucher to come back to an attraction at a later time with only a minimal wait!

First Aid

Heat exhaustion, headaches, dehydration, tummy aches, cuts and scrapes; Disneyland Resort First Aid can help and services are usually free!

Disneyland Park:

  • End of Main Street, U.S.A., across from the Central Plaza next to the Baby Center.


Disney California Adventure Park:


Downtown Disney District:

Hearing Disability Services

Several (but not all) attractions at the Disneyland Resort offer various means of assistance for those who have hearing disabilities. Visit Guest Services for assistance.

Type of Assistance Refundable Deposit
Handheld Captioning Receiver
A portable wireless device with a screen that displays captions in sync with an attraction. This service is provided with "Disney Handheld Device."*
$100
Assistive Listening Devices
For guests with mild to moderate hearing loss, this lightweight wireless device receives infrared signals from overhead transmitters to amplify sound. This service is provided with "Disney Handheld Device."*
$100
Reflective Captioning
Mirrored acrylic panels are utilized to reflect captions displayed on an LED sign behind the audience.
None
Guest-Activated Captioning
A special remote control can be used to activate caption-ready monitors at select attractions.
$20
American Sign Language
With a minimum of one week's notice, a dedicated sign language interpreter can be made available. To request this service, or obtain further information, please call (714) 781-6176 (voice) or (714) 781-7292 (TTY).
An American Sign Language Interpreter is also regularly available every Monday and Saturday at Disneyland and every Sunday and Friday at Disney California Adventure park.[1]
None

For all assistive listening methods, you should contact a Cast Member at each attraction for specific guidance.

* The "Disney Handheld Device" provides both Assistive Listening and Handheld Captioning assistance. There is no need to rent two separate items!

Information Centers / Guest Relations

Lost? Get directions to an attraction, find a bathroom, showtimes, maps, even character schedules can all be found at the Info centers. This is also where you get special celebration buttons for birthdays, First Visit, etc!

Disneyland Park:


Disney California Adventure Park:

  • Guest Relations Lobby, OUTSIDE of the park, left of the Main Entrance
  • Information Station across from the lockers.


Other:

  • East of the Main Entrance Plaza, near the Lion King Tram
  • East of the Main Entrance Plaza, near the Mickey & Friends Tram)

Kennels

You can board a variety of different pets at the Disneyland Kennel Club. No overnight stays are allowed.

Kennel opens 1/2 hour before the earliest Park opening and closes 1/2 hour after latest Park closing. Kennel Club does not open with Early Entry.

Price is $20 per pet.

Lockers

Lockers are available in multiple sizes. On busy days the lockers may sell-out. The fees vary depending on the size of the locker.

  • Small (12"w X 12.6"d X 18"h): $7
  • Large (12"w X 19"d X 18"h): $10
  • X-Large (15"w X 19"d X 25"h): $11
  • Jumbo (15"w X 25"d X 25"h): $12
  • Super Jumbo (12"w X 37"d X 25"h): $15


These rates provide all-day access to the locker. No over-night lockers are available and items left in locker after park closing must be claimed at Guest Services. Jumbo and Super Jumbo lockers are available in Picnic Area only.

Note: There are no keys for any of the Resort lockers. All locations feature SmarteCarte lockers which assign a unique PIN number at time of rental. See a Cast Member for lost PINs.

Locker Locations

  • Esplanade: left of the Disneyland Main Entrance
  • Disneyland: On Main Street, USA half way up the street to the right.
  • Disney California Adventure: Main Entrance near lockers

Lost & Found

There is one Lost & Found for the entire Disneyland Resort. It can be found to the left of the Main Entrance to Disney California Adventure

Magic Mornings

Magic Mornings are a special perk that allows early entrance into Disneyland Park.

Package Check Service

Any item purchased in the Resort is eligible for Package Check. This service allows you to store your purchases for pickup later in the day or for delivery back to your Disneyland Resort Hotel Room. Hotel guests will have their packages delivered to Bell Services for next-day pickup after 7am.

You can take most purchases made in the park and check them into Package Check Service at the following locations:

Disneyland Park

Disney Californai Adventure Park

Parking

There are a variety of different parking options available. Some work better depending on what you're trying to do at the Resort.

The most common method of parking at the Resort is using the Mickey & Friends Parking Structure. This structure features over 10,000 parking spots and a dedicated tram stop to and from the Disneyland Resort Esplanade.

Parking Rates

  • Cars and Motorcycles: $15.00
  • RVs/Limos/Oversized: $20.00
  • Bus/Tractor Trailer: $25.00

Picnic Area

Although outside food and drink ARE permitted within the Disneyland Resort, Disney does ask that guests not eat that food within the parks. This picnic area contains several tables and benches plus lots of shade.

NOTE: While it is not required to eat outside meals in the picnic area, it is a general courtesy to eat here and not take a table from guests who are actually paying for their food within the park.

Photographic Services

A variety of services are available to help make sure you have your memories saved in photographic form.

PhotoPass

Disney's photo service makes it easy to capture the magic and not have to worry about the SD cards or rolls of film.

Complimentary Battery Charging

Take your batteries and chargers to the Main Street Photo Supply Co and they'll charge your batteries for you, FREE! Simply fill out a deposit slip and bring it back when you want to pick up your newly charged gear.

A select number of adapters for different voltages are available to accommodate cameras from various countries.

NOTE: Cell phones cannot be charged.

Camera Assistance

Not sure how to use your camera? Bring it over and a Cast Member there can help you figure out the settings that you need or utilize a real dark room to help fix problems with film cameras.

Camera Products

A variety of cameras and accessories can be found at the Main Street Photo Supply Co. From disposable cameras to top-of-the-line digital cameras, you're sure to find assistance for your photographic needs.

Single Rider

The Single Rider program is available for anybody who doesn't mind experiencing certain attractions by themselves. Using the Single Rider option allows you to bypass the Stand-by queue and save some time.

How it Works
Sometimes there are uneven parties for different attractions leaving empty seats that would otherwise go unfilled. Guests in the Single Rider queue are used to fill up those empty seats.

NOTE: You can wait in the Single Rider queue with friends and family but you CANNOT request to go onto an attraction with them—that defeats the purpose of SINGLE Rider!


Disneyland Disney California Adventure

Smoking Areas

Disneyland Park and Disney California Adventure are no-smoking parks however there are designated Smoking Areas where smoking is allowed.

Disneyland Park:

Disney California Adventure Park:

Downtown Disney District:

  • Smoking is prohibited in or near stores, dining areas and restrooms.

Other:

  • The Main Entrance Plaza between both parks.

Stroller Rentals

Stroller rentals for BOTH parks are located at the Stroller Shop in the Esplanade. It can be found to the right of the Disneyland Main Entrance, near the Disneyland Kennel Club.

A stroller can be rented for $15.00 per day. Two strollers can be purchased with a five dollar discount, $25 for a set (There are no double strollers available).

SAVE TIME! Apart from the Stroller Shop in the Esplanade, strollers can also be rented at the Disneyland Ticket Booths. Simply take the voucher to the redemption area to pick up your stroller.


Rental Locations Replacement Locations
Disneyland Park
  • Stroller Shop (Esplanade)

Disney California Adventure

  • Stroller Shop (Esplanade)
Disneyland Park

Disney California Adventure

On busy days, strollers may temporarily sell out. Guests may be placed on a waiting list and will be contacted by cell phone when one becomes available.

Strollers cannot be taken into Downtown Disney. If you'll be returning to the parks, you can leave your stroller at the security tents.

Visual Disability Services

Trained service animals are allowed in most location throughout the Disneyland Resort, even in places where animals and pets are traditionally not. Service animals must always remain on a leash or hardness under the control of the owner at all times. Disney Cast Members are not allowed to take control of a service animal.

Restricted Attractions
Service animals are allowed on most attractions however they may not be taken onto the following:

Disneyland

Disney's California Adventure


Service Animal Relief Areas
Although there are designated relief areas, service animals are allowed to use any open outdoor area in the Resort for relief. It is a common courtesy to alert a Cast Member when necessary for proper disposal.

The following areas are designated for service animal relief:

Disneyland

Disney's California Adventure

Wheelchair Accessibility

Wheelchair Rentals

Manual wheelchairs and Electric Convenience Vehicles (ECV) rentals for BOTH parks are located at the Stroller Shop in the Esplanade. It can be found to the right of the Disneyland Main Entrance, near the Disneyland Kennel Club.

  • Wheelchairs can be rented for $12.00 per day. †
  • ECVs can be rented for $50.00 per day. †
† An additional refundable deposit of $20.00 is required for both Both wheelchair and ECV rentals.

SAVE TIME! Apart from the Stroller Shop in the Esplanade, wheelchairs and ECVs can also be rented at the Disneyland Ticket Booths. Simply take the voucher to the redemption area to pick up your wheelchair/ECV.


Rental Locations Replacement Locations
Disneyland Park
  • Stroller Shop (Esplanade)

Disney California Adventure

  • Stroller Shop (Esplanade)
Disneyland Park

Disney California Adventure

On busy days, wheelchairs and ECVs may temporarily sell out. Guests may be placed on a waiting list and will be contacted by cell phone when a wheelchair or ECV becomes available.

Guests must be at least 18 years of age to rent and/or operate an ECV.

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