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  1. #1
    MouseInfo Club Level MI Regular Member
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    Service Model and 4 keys

    Can anyone tell me here or PM me what the Disneyland SERVICE model is and the 4 keys in order of important. I know the Service model starts like : Smile, and ends with "End with a thank you"... and I know the 4 keys is Safety, Courtesy, Show, Efficiency ... but is that the right order? Thanks in advanced

  2. #2
    MouseInfo Supporter MI Regular Member
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    Smile
    Eye Contact/Body Language
    Respect and welcome
    Value the magic
    Initiate guest contact
    Create service solutions
    End with a thank you

    And yes that is the correct order

  3. #3
    MouseInfo Regular borndisneyfan's Avatar
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    ^^^ This is how everyone in every guest service industry should treat the consumer. The world would be a better place. It is amazing how 99.99% of consumers appreciate knowing that their time and dollars are appreciated as well.

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