DETAILS: Disneyland Resort updates policies for cancellations and refunds due to COVID-19 coronavirus closures

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With the closure of the Disneyland Resort due to the COVID-19 coronavirus, many fans and guests were left with questions ranging from Annual Pass payments to hotel reservations and beyond.

The official Disneyland website has been updated with several guidelines and information about cancellation and refund procedures. You can also find that information, current as of press time, located below.

Cancellation and Refund Information

Annual Passports

Given the necessary closure, all Annual Passholders who have Passports that are valid during the closure period, will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure. The extended date will be reflected on your Passport account prior to our reopening of the parks.

Annual Passholders on the monthly payment program will remain on the current payment schedule and continue to make their scheduled payments.. These Annual Passholders will have their Passport expiration date extended based on pass type & level of access due to the impacts of the closure, and will not be required to make any payments during that extended period.

For Disney Flex Passholders, we will cancel reservations for the duration of the closure without penalty.

We appreciate your patience and consideration during this unprecedented time.

Room-Only Hotel Reservations

During the temporary closure of the Disneyland Resort, Guests may cancel their room-only hotel reservations for scheduled stays during the closure, & receive a full refund.

To receive your refund for your Disneyland Resort hotel room reservation, please call (714) 520-5050. We anticipate high call volume over the next few days.

If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for cancelling your Disneyland Resort hotel room reservation after your check-in date.

Vacation Packages

During the temporary closure of the Disneyland Resort, Guests may cancel their Disneyland vacation packages for scheduled visits during the closure, if booked through the Walt Disney Travel Company, and receive a full refund—excluding third-party products & fees.

To receive your refund, please call (714) 520-5050. We anticipate high call volume over the next few days.

If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for cancelling your Disneyland vacation package after your check-in date.

Dining and Activity Reservations

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time & receive a full refund for the below experiences if scheduled during the closure period:

If your reservation is scheduled during the closure, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

Special Event Tickets

During the temporary closure of the Disneyland Resort, Guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure.

If your event is scheduled during the closure, you will automatically receive a refund within 30 days & do not need to contact the Disneyland Resort.

MORE INFO: CONFIRMED: Global Disney Parks, including Disney Cruise Line, to close temporarily amid growing coronavirus concerns

Author: Joey Inigo

I have been a part of MouseInfo.com since 2003. I enjoy visiting the Happiest Place on Earth and am happy to talk about Disney Parks all day long.

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